POPIA COMPLIANCE NOTICE
Last updated: 13/1/2026
Smokehouse Vapes is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
- Purpose of This Notice
This notice explains how Smokehouse Vapes collects, processes, stores, and protects your personal information when you interact with our website or services.
- Personal Information We Collect
We may collect and process the following information:
Full name
Contact details (email address, phone number)
Billing and delivery addresses
Order and transaction history
Technical data such as IP address, browser type, and device information
- Lawful Processing
Your personal information is processed lawfully and only for:
Processing and fulfilling orders
Customer communication
Payment processing
Legal and regulatory compliance
Improving our website and services
- Information Sharing
We do not sell your personal information. Your data may be shared only with:
Payment service providers
Courier and logistics partners
Hosting and IT service providers
All third parties are required to comply with POPIA.
- Data Security
We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, misuse, or disclosure.
- Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion
Object to processing in certain circumstances
Withdraw consent (where applicable)
Requests can be made via our Contact Us page.
- Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.