Last updated: 13/1/2026
Courier Partner
Smokehouse Vapes uses The Courier Guy for the delivery of orders within South Africa.
Delivery Areas
We deliver to most locations within South Africa where The Courier Guy operates. Delivery availability may vary depending on location.
Delivery Timeframes
Estimated delivery times:
Major metropolitan areas: 1–3 business days
Outlying or regional areas: 2–5 business days
Delivery times are estimates and may be affected by factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on:
Delivery location
Package size and weight
Shipping costs will be clearly displayed before order confirmation.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.
Tracking
Once your order has been dispatched, a tracking number will be provided where available so you can monitor delivery progress.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details or unavailability, additional delivery charges may apply.
Damaged or Lost Parcels
While we take care in packaging orders, Smokehouse Vapes is not responsible for delays, loss, or damage caused by the courier once the parcel has been dispatched. Any delivery issues should be reported within 48 hours of receipt.
Collection Responsibility
It is the customer’s responsibility to ensure someone is available to receive the delivery at the provided address.
Force Majeure
Smokehouse Vapes shall not be liable for delivery delays caused by events beyond our reasonable control, including strikes, weather conditions, or courier service disruptions.